Accolades & Press

2017 20 year Award of Excellence logoHastings Humans has won the Association of TeleServices International (ATSI) Award of Excellence 20 years in a row. The exclusive honor is presented annually by the ATSI to providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Candidates are evaluated for a six-month period on criteria such as the caller experience, courtesy, response time, accuracy and overall service to their clients.


Recent Press

Shep Hyken Customer Service Blog
5 Tips to Help Your Employees Sound Like Pros on the Phone

TAS Trader – September 8, 2015
9 Tips for Returning Phone Calls

IndieAustin Business Profile – 2015
AIBA Member: Hastings Humans

Digitalist Magazine – May 17, 2014
Interview with Mark Hastings

Customers That Stick – May 15, 2014
Interview with Mark Hastings

Press Release – Feb 26, 2008
Hastings Selected as Finalist in Ethics in Business Awards

Charity Event – December 26, 2004
Hastings Joins Relief Effort to Help Tsunami Victims

Austin American-Statesman – 1973
Some Women Have All the Answers

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701
Accolades & Press


Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.