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Answering services for Charlotte

Charlotte

Poor customer service is like poking a hornet’s nest with a stick – sooner or later, you’re going to get stung. With such diverse clientele to serve, from number-crunching professionals to NASCAR-loving gear heads, you need a flexible solution that fits your needs and those of your customers. That’s where Hastings Humans comes in. Our 24/7 contact and phone answering services provide professional, friendly live support to any audience. Whether you’re in finance, manufacturing, property management, or medicine, we have the answer to your customer service concerns.

Intelligent Response

There’s no replacement for human intelligence. Our Humans are courteous, adaptable, and professional. Because we don’t rely on clumsy, impersonal automated systems, Hastings Humans is able to customize our business answering service to whatever you may need - from simple message taking to complex schedule management and dispatch. Whatever protocol you establish, our humans will follow it every time, ensuring that you’re always projecting a consistent, professional image.

High-Octane Customer Service

A human connection allows you to provide a level of service that you never imagined - without having to hire any new staff or increase payroll. Here are some examples of how various businesses take advantage of our Charlotte-Concord-Gastonia phone answering services:

  • Any property manager knows that problems can occur at a moment’s notice, day or night. Rather than frustrate your residents with an automated message, let our helpful humans listen to their concerns and contact the relevant personnel to resolve the situation.
  • Business at Fortune 500 companies never sleeps. Unfortunately, you have to (at least once every few days). During those times you’re out of the office, Hastings Humans business answering services can field calls from clients and associates around the clock, allowing you to rest easy and recharge.
  • Medical emergencies can happen anytime. If your patient needs assistance and you’re unavailable, we can refer callers to the appropriate emergency services, rather than leave them in a precarious situation.

Great Customer Service is an Easy Call

Customer service is one of the most important factors in making or breaking a sale. It starts with your first impression and continues through every subsequent contact. With that in mind, do you really want to keep potential business on hold or forced to navigate a rigid voicemail system? Our live answering service greets every caller with a courteous and professional Hastings human to not only set you apart from the competition but give your customers the personalized experience that they deserve.

Charlotte at a Glance:
Charlotte, Concord, Gastonia, and Belmont

Popular Zip Codes:
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Real Customer Service. Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones.

Charlotte

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Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.

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