Connecting Citizens with the
Services They Need
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Answering services for Government


Ensuring Efficient Communication

Hastings Humans has provided phone answering services and contact center solutions to state and local agencies for more than 65 years. We’re experts at providing citizens with a knowledgeable and helpful point of contact for a variety of services. We ensure that every call is properly screened and routed to the correct agency. Hastings Humans’ 24-hour live answering representatives allow for greater flexibility, better response times, and improved community relations, without having to pay for additional training or increasing payroll.

How We Can Help

Consistent Service

More than just a call center or phone answering service, Hastings Humans is a highly customizable, dynamic, 24/7 service center. Our humans understand the different levels of concern that come with calls to different government services, and we’re prepared to handle them all with tact, authority and sensitivity.

Imminently Adaptable

Hastings Humans are discerning, adaptable and can conform to your needs. We go beyond the typical phone answering services in order to provide you with a fully customizable solution that addresses the unique concerns of your program. From simple message taking to complicated dispatch to relaying critical information, Hastings Humans are equipped to provide up-to-the-minute aid to any citizen. We provide multiple channels of communication, including telephone, email and text. How we direct the message is entirely customized by you.

Intelligent Response

There’s no substitute for human intelligence. Hastings Humans are capable of handling complex protocols that would be impossible or intrusive for a voicemail or phone tree.

  • Hastings Humans can discern the urgency level of calls and route them to corresponding responders.
  • We can serve as the initial point of contact for employee associations and provide immediate information or transfer callers to more knowledgeable people.
  • We can provide specific knowledge to individuals in circumstances related to specific properties or power-of-attorney issues.
  • Hastings Humans representatives can provide valuable information related to public health, disaster preparedness and emergency response.

HIPAA Compliant

Hastings Humans is HIPAA compliant and always protects caller privacy.

Dedicated to You

Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.

The Latest from the Hastings Humans Blog

When I first heard about the recent Ebola virus outbreak in West Africa, I never imagined that it would affect my life in Austin, Texas. I handle public health calls fairly frequently, but it’s usually for relatively benign situations, like a dead bat in someone’s yard.   Read More >

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones, while you handle the wrenches.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701


Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.