Ensuring Efficient Communication
Hastings Humans has provided phone answering services and contact center solutions to state and local agencies for more than 65 years. We’re experts at providing citizens with a knowledgeable and helpful point of contact for a variety of services. We ensure that every call is properly screened and routed to the correct agency. Hastings Humans’ 24-hour live answering representatives allow for greater flexibility, better response times, and improved community relations, without having to pay for additional training or increasing payroll.
How We Can Help
More than just a call center or phone answering service, Hastings Humans is a highly customizable, dynamic, 24/7 service center. Our humans understand the different levels of concern that come with calls to different government services, and we’re prepared to handle them all with tact, authority and sensitivity.
Hastings Humans are discerning, adaptable and can conform to your needs. We go beyond the typical phone answering services in order to provide you with a fully customizable solution that addresses the unique concerns of your program. From simple message taking to complicated dispatch to relaying critical information, Hastings Humans are equipped to provide up-to-the-minute aid to any citizen. We provide multiple channels of communication, including telephone, email and text. How we direct the message is entirely customized by you.
There’s no substitute for human intelligence. Hastings Humans are capable of handling complex protocols that would be impossible or intrusive for a voicemail or phone tree.
- Hastings Humans can discern the urgency level of calls and route them to corresponding responders.
- We can serve as the initial point of contact for employee associations and provide immediate information or transfer callers to more knowledgeable people.
- We can provide specific knowledge to individuals in circumstances related to specific properties or power-of-attorney issues.
- Hastings Humans representatives can provide valuable information related to public health, disaster preparedness and emergency response.
Hastings Humans is HIPAA compliant and always protects caller privacy.
Dedicated to You
Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.