Human History


Hastings Humans has provided highest quality call center and phone answering services since 1948. What began as a one-woman home based operation has grown into a sophisticated, modern enterprise that remains grounded in those old school ideals. We believe in the value of a human voice, dynamic customer service, and going the extra mile for you and your customers. Take a look at Hastings Humans throughout the years, you’ll notice that the styles and technology may have changed over the past 65+ years, but one thing never does – the humans.

The Beginning

In 1948, Ann Hastings founded an Austin original, establishing our first “call center” in the kitchen of the Hastings’ home. What began as a few rotary phones on a table quickly ballooned to dozens of phones spilling across tables, chairs and the floor.

In 1951, we upgraded to our very own office in the heart of Austin, Texas at 6th Street and Congress Avenue. Along with our new digs, we added a key box system, sparing our customer service agents’ fingers from the snap of the rotary dial. In 1957, we took another step into the future with our first switchboard, which is still on display in our office.

When we hit the 60s, we had a quarter-life crisis and changed our name from Austin Answering Service to Hastings Telephone Answering Service, Inc.

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701


Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.