Leading the Way

Leading the Way

Customer service and the power of a human connection has always been the bedrock of what we do, but as technology rapidly advanced, Hastings stayed on the cutting edge. We installed Austin’s first computerized answering system in 1979 and its first voicemail system in 1981.

Just five years later, we upgraded to a new location off Shoal Creek and installed a state-of-the-art computer system to meet the demands of a new era of business.

From our archives, here’s a 1986 interview where Ann discusses the founding of one of the nation’s first 24/7 live answering services:

Our commitment to staying on top of the latest trends paid off in the 90s. Our investment in technology meant that our customer service agents could meet the demands of the burgeoning tech industry with ease. We were starting to look like the comprehensive answering service and contact center that we are now.

Here’s a vintage 90s-era Hastings promotional video:

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701
Leading the Way


Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.