Customer service and the power of a human connection has always been the bedrock of what we do, but as technology rapidly advanced, Hastings stayed on the cutting edge. We installed Austin’s first computerized answering system in 1979 and its first voicemail system in 1981.
Just five years later, we upgraded to a new location off Shoal Creek and installed a state-of-the-art computer system to meet the demands of a new era of business.
Our commitment to staying on top of the latest trends paid off in the 90s. Our investment in technology meant that our customer service agents could meet the demands of the burgeoning tech industry with ease. We were starting to look like the comprehensive answering service and contact center that we are now.