Customer Service for
Medical Services
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Answering services for Medical

Services

Putting Your Patients First

Being in the medical field isn’t just a job, it’s a calling. You want to do whatever you can to make sure that your clients and patients are receiving the best care they possibly can. You spend every day giving them the hands-on help that they need to recover from whatever is ailing them. However, to always be at your best, sometimes you need to know when to go hands-off and get a little rest. That’s where we come in. Hastings Humans provides compassionate, knowledgeable, and adaptive telephone customer service to medical service providers 24 hours a day, 365 days a year, so that you can always be at your best when your patients need you and your patients are always taken care of when you’re not around.

How We Can Help

Peace of Mind for You and Your Clients

More than just a call center or answering service, Hastings Humans is a highly customizable, dynamic, 24/7 patient service center. Our humans understand the immense amounts of stress that come with any medical problem, and we’re prepared to handle them with tact and sensitivity. We also know that while patient concerns are serious, they’re not all emergencies and we can spare you those frantic late night calls that could have waited until morning. At Hastings Humans, we consider your needs as much as your clients’.

Imminently Adaptable

Hastings Humans are quick-thinking, adaptable and can conform to your needs. We go beyond the typical answering services in order to provide you with a fully customizable solution that fits your business. From simple message taking to complex scheduling and response dispatch to relaying patient information, Hastings Humans are equipped to deal with whatever comes your way. We provide multiple channels of communication, including telephone, email and text. How we direct the message is entirely customized by you.

Intelligent Response

There’s no substitute for human intelligence. Hastings Humans are capable of handling complex protocols that would be impossible or intrusive for a voicemail or phone tree.

  • If you deal with homebound patients that need around-the-clock care, Hastings Humans are a vital lifeline to information (dosage, dietary requirements, etc.), as well as primary care providers.
  • We provide a valuable go-between when dealing with patients suffering from potentially dangerous psychological or substance abuse problems, protecting your privacy while still allowing you to provide them with treatment when necessary.
  • We can provide specific knowledge to individuals in circumstances related to specific properties or power-of-attorney issues.
  • If you’re not available at certain hours, we can refer callers to the appropriate emergency services, rather than leave them in a precarious situation.

HIPAA Compliant

Hastings Humans is HIPAA compliant and always protects patient privacy.

Dedicated to You

Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.

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Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones, while you handle the wrenches.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701
Medical

Contact

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