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Answering services for Nonprofit


Nonprofits face unique challenges. When your operations are focused more on doing good than managing the minor day-to-day aspects of running the organization, you don’t always have the time or the resources to train your staff to provide the best customer service. Hastings Humans provides nonprofits with a scaleable, flexible customer service solution through our 24/7 contact center and live answering services.

Here to Help

Whether you have short or long-term needs, Hastings Humans allows you to provide top-notch customer service without sacrificing a staff member to the phones, which means you can get projects done more quickly and work more efficiently. Hastings Humans takes the time to get to know you and your organization, ensuring that you’re represented by someone who understands your mission.

Human Empathy

Many calls to nonprofits are sensitive in nature. Hastings Humans are trained to provide caring, compassionate service to people who are calling in times of stress or turmoil. Here are some of the ways other nonprofits have utilized Hastings Humans:

  • Taking telephone donations
  • Coordinating travel and scheduling between clients, nonprofits and transportation companies.
  • Information line for child and foster advocacy groups
  • Dispatching clergy
  • Anonymous line for recovery groups

In addition to those specialized tasks, Hastings Humans provide a variety of business services, including taking messages, forwarding calls, providing information to callers, recording information from callers, dispatching employees and volunteers to remote locations, overflow reception and after-hours service. Hastings Humans doesn’t force your organization into a box. We work with you to develop the best solution for you.

Dedicated to You

Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.

The Latest from the Hastings Humans Blog

If you’re debating about whether or not you need an answering service, ask yourself this question - “Can I afford to have one of my customers eaten by a bear?” If the answer is no, give me a call.    Read More >

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones, while you handle the wrenches.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701


Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.