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Answering services for Oil & Gas

Services

Oil and gas is a big industry. Whether you’re in exploration, investment, a landman, storage, out there on the rig, downstream at the refinery, or distributing product, there are thousands of threads to keep track of to make sure everything you’re doing is safe, legal and efficient. Hastings Humans’ 24 hour call center and answering services help you keep your operation running smoothly any time of day or night. Our friendly customer service representatives can quickly and securely relay any information between you and your customers, employees and partners. Hastings Humans helps make businesses of all sizes more connected.

Ready Response Up and Down the Stream

Hastings Humans know you and know your industry and we keep you connected through every step in the oil and gas chain. Here are just a few examples of how other businesses have used Hastings Humans:

  • Investment Inquiry Capture: Hastings Humans fields and tracks calls from parties interested in selling mineral rights or investing in exploration and drilling projects.
  • Equipment Rentals and Repair: Hastings keeps you in touch with the people using your equipment 24/7, so if it breaks down or they’re ready for you to pick it up, we can dispatch a technician as soon as possible.
  • Facilities Monitoring: You may not have eyes on your storage tanks or regulator stations around the clock, but, with Hastings Humans, you’ll always have a real person on call. We field and document both automated and manned calls from facilities to ensure that no problem goes unnoticed. We can also assist after-hours with personnel identification and clearance for secure facilities.
  • Emergency Response and Notification: If there’s a serious problem or any suspicious behavior at your facility, you need to know about it. Hastings Humans can alert you and securely document what happened via email or fax.

  • Disaster Readiness: If some calamity, natural or otherwise, knocks out your normal methods of communication, Hastings Humans are a vital link to the outside world. From our facility in Austin, we can connect you with response teams and maintain a smooth flow of business.
  • Accident Preparedness: Hastings Humans serves as your 24 hour reporting hotline. If someone smells gas where they shouldn’t, a backhoe cuts a pipeline, a rig catches fire or someone is injured, we’ll make sure that you can be reached by every party involved.
  • Hastings Humans can set up a dedicated line to track the success of marketing campaigns and promotions from different channels

Intelligent Response

There’s no substitute for human intelligence. Hastings Humans are quick-thinking, adaptable and conform to your needs as a business owner. Unlike rigid voicemail systems, Hastings Humans understands that you’re human too. We work with each of our clients to provide exactly the services they need, rather than trying to force everyone in the same box. This means we can handle simple things like message taking as well as complex tasks like dispatch and first level support. No matter your needs, Hastings Humans will work with you to find the perfect solution.

Dedicated to You

Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.

The Latest from the Hastings Humans Blog


Getting oil and gas out the ground is a big to-do. Before you can even drill, you’ve got the soil analysis and geological survey and all manner of science. Then there’s the legal and financial hurdles to getting permission to drill. Then funding, staffing, equipment, and on and on. To make a long point short, oil and gas is big business and you don’t want anything going wrong that could affect your investment. You’ve undoubtedly taken basic precautions against trespassing and malfeasance, like say, a gate.   Read More >

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones, while you handle the wrenches.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701
Oil & Gas

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