When your city name refers to loving your neighbors, you’ve got a pretty high bar to reach when it comes to customer service, which is why we’re always willing to help a brother out. Hastings Humans 24/7 call center and live answering services give your business the human touch, while also increasing efficiency, customer satisfaction and scalability. We’ve been in business for over 65 years, and our professional, intelligent customer service agents understand the importance of providing genuine service, not a run-around.
There’s no replacement for human intelligence. Our Humans are courteous, adaptable, and professional. Because we don’t rely on clumsy, impersonal automated systems, Hastings Humans is able to customize our service to whatever you may need - from simple message taking to complex schedule management and dispatch. Whatever protocol you establish, our humans will follow it every time, ensuring that you’re always projecting a consistent, professional image.
First Rate Customer Service in a City of Firsts
A human connection allows you to provide a level of service that you never imagined — without having to hire any new staff or increase payroll. Here are some examples of how various businesses take advantage of our Philadelphia answering services:
- Trying to entertain tourists without getting cabin fever? Hastings Humans can help you coordinate tours, vehicle rentals and equipment returns at any time of day or night.
- For a new company looking to break into a competitive market, cutting costs becomes key. Create an air of professionalism, without paying big city rents, by creating a Virtual Office, complete with receptionist and toll free or local number.
- Philadelphia real estate is big business. Get an edge on your competitors with Hastings Humans. Take in potential client information, relay calls to property managers or realtors, and provide friendly assistance to tenants 24/7.
- Speaking of big business, Hastings Humans enterprise services can keep your Fortune 500 executives and employees happy with after hours reception, boutique service for the c-suite and confidential third party reporting lines to keep businesses SOX compliant.
Great Customer Service is an Easy Call
Customer service is one of the most important factors in making or breaking a sale. It starts with your first impression and continues through every subsequent contact. With that in mind, do you really want to keep potential business on hold or forced to navigate a rigid voicemail system? Greeting every caller with a courteous and professional Hastings human not only sets you apart from the competition, but it gives your customers the personalized experience that they deserve.
Philadelphia at a Glance:
Philadelphia, Reading, Camden, Trenton, and Wilmington
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