Customer Service for
Property Managers
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There for the Night Owls and the Early Birds

Managing a property (or two, or ten) is an around the clock operation. Lost gate codes, loud parties, leaky pipes, illegal parking - tenants' problems never rest, which means you don’t either. More than an answering service, Hastings Humans gives you a 24/7 customer service arm to ensure that you, and your residents, get a good night’s sleep.

How We Can Help

Day to Day, Night to Night Peace of Mind

Whether you’re out checking on different properties, or relaxing at home at the end of the day, Hastings Humans is keeping your tenants and potential tenants happy and informed. Hastings Humans is a highly customizable and dynamic customer service center. Our humans know your company and know your industry. Rather than constantly summoning you when it’s not necessary, we’ll step in with a helping voice when your helping hand isn’t required. Hastings Humans is a shortcut to greater tenant retention and more new residents, without having to manage more people or add to payroll.

Intelligent Response

There’s no substitute for human intelligence. Hastings Humans are quick-thinking, adaptable and can conform to your needs. If you need someone to dispatch repairmen or courtesy officers, Hastings Humans can do that. Do you service a broad area with multiple locations and different staff to manage? Hastings Humans ensures the job always gets to the right personnel. If your leasing agents are swamped, Hastings Humans can gather information from prospective tenants without your business missing a beat. Our services are totally customizable, so if certain properties need special attention, we’ll always give them the penthouse treatment. Unlike voicemail, there’s no tedious switchover of service if you buy or sell a property - just let our humans know and you’re ready to go.


If you’re running a homeowners association, you’re probably spending more of your time fielding calls than getting things in order. Hastings Humans ensure that your HOA members are treated with the respect and attention that they deserve, while sparing you the headache of dealing with them all at once.

Humans Help Humans (And Vehicles)

Not every property has human residents. If your game is commercial management, construction management or maintaining any other property without a lot of eyeballs to keep track of things, Hastings Humans can ensure that anyone who enters or exits is supposed to be there. We can relay any security calls to courtesy officers, yourself or the police, if necessary - we’ll even handle the dispatch if you need it. With Hastings Humans watching your back, the bad guys are kept at bay while your tenants never suffer from being inconvenienced. You’ll have around-the-clock management services, without an around-the-clock schedule.

Emergency Ready

In an emergency, the last thing that your resident wants to deal with is a disaster of an automated voicemail system and Hastings Humans’ after-hours answering service spares them that added stress. Any time of day or night, your tenant will be greeted by a friendly, attentive human who can assess the urgency of their call and will respond appropriately. Because Hastings Humans is located in Austin, Texas, we’re not prone to natural disasters and our phone lines are always open if your area is shut down by mother nature.

Dedicated to You

Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.

The Latest from the Hastings Humans Blog

A few weeks later, we got word from the property company that the man I’d rescued was one of their longest-standing tenants in one of their most expensive units.   Read More >

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones, while you handle the wrenches.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701
Property Management Answering Service


Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.