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Answering services for Raleigh-Durham Answering Service

Raleigh-Durham Answering Service

Brainpower, baby! That’s what The Triangle is all about. But what do you do when your big ideas are outpacing your personnel limitations? Hastings Humans is a 24/7, scalable solution to your customer service needs. While you set out developing the newest in medicine and tech, we’re keeping you connected with live, knowledgeable humans that can provide first level support, assist users with online forms, and sort and relay important messages.

Intelligent Response

There’s no replacement for human intelligence. Our Humans are courteous, adaptable, and professional. Because we don’t rely on clumsy impersonal automated systems, Hastings Humans is able to customize our service to whatever you may need - from simple message taking to complex schedule management and dispatch. Whatever protocol you establish, our humans will follow it every time, ensuring that you’re always projecting a consistent, professional image.

Connectivity for a Connected City

A human connection allows you to provide a level of service that you never imagined - without having to hire any new staff or increase payroll. Here are some examples of how various businesses take advantage of our Raleigh answering services:

  • If users need first level troubleshooting for your product after-hours, we can walk them through the basics or put them in touch with the engineer on call.
  • If you manage a parking structure we can provide after-hours support and establish protocols for identity verification and remote unlock.
  • We’ll help keep your property safe by relaying any security calls to yourself, a security officer, or the police.

First Rate Customer Service for a First Rate Community

Customer service is one of the most important factors in making or breaking a sale. It starts with your first impression and continues through every subsequent contact. With that in mind, do you really want to keep potential business on hold or forced to navigate a rigid voicemail system? Greeting every caller with a courteous and professional Hastings human not only sets you apart from the competition, but it gives your customers the personalized experience they deserve.

The Research Triangle at a Glance:
Apex, Carrboro, Cary, Clayton, Chapel Hill, Durham, Fuquay-Varina, Garner, Holly Springs, Knightdale, Mebane, Morrisville, Raleigh, Rocky Mount, Sanford, Smithfield, Wake Forest, Wilson

Popular Zip Codes:
27587, 27596, 27614, 27601, 27605, 27608, 27609, 27612, 27613, 27614, 27615, 27616, 27503, 27701, 27703, 27704, 27705, 27709, 27712, 27518, 27560, 27606, 27607, 27617, 27713, 27514, 27517, 27707, 27801, 27803, 27502, 27510, 27526, 27529, 27540, 27545, 27302, 27560, 27330, 27331, 27332, 27577, 27893, 27894, 27895, 27896

Real Customer Service. Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones.

Raleigh-Durham Answering Service


Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.