Service as Personal
as You Are
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Answering services for Retail & Personal Services


When your company relies on providing a first-rate customer experience to thrive, you can’t slack on customer service. Whether you have a retail storefront or you’re making house calls, you need to provide consistent customer care through every venue of communication. Hastings Humans 24/7 contact center and live answering services ensure you maintain a consistent voice no matter when a customer calls.

Everywhere You Are

Hastings Humans provides your business with scalable, dynamic, flexible customer service agents that know you and know your industry. We help you put your best foot forward, without having to micro-manage your customer service team. Here are just a few ways we’ve helped other business owners:

  • Provide live quotes to prospective customers looking to start a construction project.
  • Manage customer intake and inquiries for solo workers who need to maximize time working, not time working the phone.
  • Take reservations and schedule appointments.
  • Take online orders from customers on the phone through your website.
  • Provide driving directions to customers.

  • After hours communication and emergency contact.
  • Delivery or repair team dispatch.
  • Seasonal support for busy periods
  • Emergency-ready: if a natural disaster - or your vacation time - hampers communication, our Austin-based contact center can communicate closures or delays.

Intelligent Response

There’s no substitute for human intelligence. Hastings Humans are quick-thinking, adaptable and conform to your needs as a business owner. Unlike rigid voicemail systems, Hastings Humans understands that your callers are human too. We work with each of our clients to provide exactly the services they need, rather than trying to force everyone in the same box. This means we can handle simple things like message taking as well as complex tasks like inputting online forms for customers or relaying information to specific individuals. No matter your needs, Hastings Humans will work with you to find the perfect solution.

Dedicated to You

Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.

The Latest from the Hastings Humans Blog

Whether you’re running a one person show or a major logistical operation, circumstances can change on a dime for you or your customers and you need to be able to react. One of the pleasures of being a Hastings Human is being able to track our clients’ success through the phone.   Read More >

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones, while you handle the wrenches.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701
Retail & Personal Services


Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.