As much as you’d like to keep an eye on your facilities 24 hours a day, you’ve got to sleep sometime. Our around-the-clock facilities monitoring service ensures that even when you don’t have eyes on your property, you’ll at least have some ears. Hastings Humans live answering service ensures that your clients, residents and customers can always get the help that they need.
With our Facilities Monitoring Service, you can:
- Have us receive automated email or phone alerts from your equipment and facility monitoring systems and provide timely response according to your protocol
- Maintain an emergency telephone hotline for reports from staff or public of issues that need to be immediately addressed
- Make available to tenants and residents 24-hour access to facilities management and maintenance
- Allow around-the-clock access to secure facilities through remote identity confirmation
People Prefer People
80% of callers hang up when they reach voicemail. Hastings Humans’ customer service agents are intelligent, flexible and, most importantly, real, live humans. Our agents take the time to learn your business and your industry, so that they can provide your callers with actual support, rather than just running them up the phone tree. It’s the intuitive, personal touch that helps Hastings, and you, stand apart from the crowd.
Customers Like to Call
Today there are a myriad ways of contact a company. But while social media might be the best way to share your breakfast, a recent survey on customer service shows that a majority of consumers still prefer to pick up the phone and talk to a company representative directly.
Dedicated to You
Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.