When you need to reach customer service during the day, you probably wait until your lunch hour to call. Well, you’re not alone. What happens during your business’ peak call hours? Do you keep people on hold or let them go to voicemail? Hastings Humans’ 24-hour live contact center and answering services make sure your customers never waste their break time trying to get ahold of you. No matter what size your business is, we provide professional, friendly customer service agents to pick up whatever volume your available staff can’t handle. Hastings Humans’ overflow service saves you and your customers from a lot of hassle.
With our Overflow Answering Service, you can:
- Automatically redirect calls to Hastings Humans if nobody at your office picks up
- Forward calls to Hastings Humans during office-wide meetings
- Set up answering services for your busiest times of year
- Have someone available 24/7 to take messages and direct them to the right person
People Prefer People
80% of callers hang up when they reach voicemail. Hastings Humans’ customer service agents are intelligent, flexible and, most importantly, real, live humans. Our agents take the time to learn your business and your industry, so that they can provide your callers with actual support, rather than just running them up the phone tree. It’s this intuitive, personal touch that helps Hastings, and you, stand apart from the crowd.
Customers Like to Call
Today there are a myriad ways of contact a company. But while social media might be the best way to share your breakfast, a recent survey on customer service shows that a majority of consumers still prefer to pick up the phone and talk to a company representative directly.
Dedicated to You
Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.