You want to treat every customer with respect and give them the support that they need, but you also don’t want to waste your team’s time on the basics. Hastings Humans can provide first tier technical support for your business, freeing up your braniacs to work on the hard stuff. Our customer service agents can answer simple questions and offer basic advice 24 hours a day, which means you, and, hopefully, your customers, can get a good night’s sleep.
With our Tier One Tech Support, you can:
- Provide live support to customers with basic questions
- Forward tougher calls directly to your support staff
- Set up overflow service in anticipation of heavy seasonal traffic
- Have someone available 24/7, so frustrated customers don’t feel abandoned
People Prefer People
80% of callers hang up when they reach voicemail. Hastings Humans’ customer service agents are intelligent, flexible and, most importantly, real, live humans. Our agents take the time to learn your business and your industry, so that they can provide your callers with actual support, rather than just running them up the phone tree. It’s this intuitive, personal touch that helps Hastings, and you, stand apart from the crowd.
Customers Like to Call
Today there are a myriad ways of contact a company. But while social media might be the best way to share your breakfast, a recent survey on customer service shows that a majority of consumers still prefer to pick up the phone and talk to a company representative directly.
Dedicated to You
Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.