Time Tested Service
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Answering services for Technology

Services

No matter how brilliant your product or service is, you’ll never get a chance to prove it if you turn people off with bad customer service. You don’t want to risk turning away potential customers, or worse, potential investors by coming across as amateurish.

Hastings Humans understands how a professional appearance and a premier customer experience is to the modern tech company. That’s why we’ve perfected our telephone answering service to provide you top-tier customer service 24 hours a day, seven days a week. Our award-winning contact center and answering services allow businesses of any size to provide their customers with consistent customer service and maintain a professional sheen, without adding to payroll or investing in costly training.

Global Support for a Connected World

In our increasingly globalized business climate, customers no longer adhere to your schedule. You may be dying for some well-earned shut eye, but a client in Singapore is in desperate need of support. Let us give you a break. More than a contact center, answering service, or dispatch center, we are a highly customizable and dynamic customer service center. Our humans know your company and know your industry. We understand what your customers need and how to best deliver it to them, and we always represent your business like it’s our own.

Intelligent Response

There’s no substitute for human intelligence. Hastings Humans are quick-thinking, adaptable and conform to your needs as a business owner. Unlike rigid voicemail systems, Hastings Humans understands that your customers are human too. We work with each of our clients to provide exactly the services they need, rather than trying to force everyone in the same box. This means we can handle simple things like message taking as well as complex tasks like inputting online forms for customers or providing first tier tech support, freeing up your brainiacs to focus on the tough stuff. No matter your needs, Hastings Humans will work with you to find the perfect solution.

IT Support Support

In an emergency, the last thing that your customer wants to deal with is a disaster of an automated voicemail system between them and your helpdesk, especially if they’re halfway across the globe. Hastings Humans’ after-hours answering service spares them that added stress. Any time of day or night, a friendly, attentive human will greet your customer and respond appropriately to his or her concern, whether that means taking down a detailed message or waking someone up to fix a faulty server ASAP.

Dedicated to You

Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.

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Whether you’re running a one person show or a major logistical operation, circumstances can change on a dime for you or your customers and you need to be able to react. One of the pleasures of being a Hastings Human is being able to track our clients’ success through the phone.   Read More >

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones, while you handle the wrenches.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701
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