Never Have A Customer Service Outage
People don’t usually call their utility company when things are going right. If the power is out, or the cable is down or the taps are running dry, they’re picking up the phone and looking for answers. The only remedy to their frustration is the friendly voice of an attentive and understanding Hastings Human.
How We Can Help
Day to Day, Night to Night Peace of Mind
More than just a call center or answering service, Hastings Humans is a highly customizable, dynamic, 24/7 customer service center. Our humans know your company. We've worked with local water utilities, national waste disposal companies, and even small composting operations. We understand your industry and its challenges. From turn on service for new customers to handling emergencies with composure, Hastings Humans are there at any hour to lend a helping voice to your customers. Hastings Humans is a shortcut to improving customer retention and increasing new customers, without having to manage more people or add to payroll.
There’s no substitute for human intelligence. Hastings Humans are quick-thinking, adaptable and can conform to your needs. Whether you’re looking for a simple answering service to forward calls, a full on dispatch center, or anything in between, Hastings Humans are there to provide you - and your customers - with a perfect solution.
Shut Down Complaints About Shut Offs
Shut offs are an unavoidable part of the utility business, but that doesn’t make it any easier when irate customers call wondering why they don’t have any water. Hastings Humans are trained to disarm these angry callers and politely help them understand exactly why they’ve lost service. If things escalate, Hastings Humans follow established protocols to put customers in touch with supervisors.
In an emergency, the last thing that your customer wants to deal with is a disaster of an automated voicemail system, and Hastings Humans’ after-hours answering service spares them that added stress. Any time of day or night, your customer will be greeted by a friendly, attentive human who can assess the urgency of their call and will respond appropriately. Because Hastings Humans is located in Austin, Texas, we’re not prone to natural disasters and our phone lines are always open if your area is shut down by mother nature.
Dedicated to You
Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.