Customer Service for
Utility Management
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Answering services for Utility Management


Never Have A Customer Service Outage

People don’t usually call their utility company when things are going right. If the power is out, or the cable is down or the taps are running dry, they’re picking up the phone and looking for answers. The only remedy to their frustration is the friendly voice of an attentive and understanding Hastings Human.

How We Can Help

Day to Day, Night to Night Peace of Mind

More than just a call center or answering service, Hastings Humans is a highly customizable, dynamic, 24/7 customer service center. Our humans know your company. We've worked with local water utilities, national waste disposal companies, and even small composting operations. We understand your industry and its challenges. From turn on service for new customers to handling emergencies with composure, Hastings Humans are there at any hour to lend a helping voice to your customers. Hastings Humans is a shortcut to improving customer retention and increasing new customers, without having to manage more people or add to payroll.

Intelligent Response

There’s no substitute for human intelligence. Hastings Humans are quick-thinking, adaptable and can conform to your needs. Whether you’re looking for a simple answering service to forward calls, a full on dispatch center, or anything in between, Hastings Humans are there to provide you - and your customers - with a perfect solution.

Shut Down Complaints About Shut Offs

Shut offs are an unavoidable part of the utility business, but that doesn’t make it any easier when irate customers call wondering why they don’t have any water. Hastings Humans are trained to disarm these angry callers and politely help them understand exactly why they’ve lost service. If things escalate, Hastings Humans follow established protocols to put customers in touch with supervisors.

Emergency Ready

In an emergency, the last thing that your customer wants to deal with is a disaster of an automated voicemail system, and Hastings Humans’ after-hours answering service spares them that added stress. Any time of day or night, your customer will be greeted by a friendly, attentive human who can assess the urgency of their call and will respond appropriately. Because Hastings Humans is located in Austin, Texas, we’re not prone to natural disasters and our phone lines are always open if your area is shut down by mother nature.

Dedicated to You

Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.

The Latest from the Hastings Humans Blog

Getting frozen in can make make anyone go a little stir crazy - doubly so when you’re not used to it. After a few hours without water, folks start panicking, which means they’re on the phone with their utility, seeking answers.   Read More >

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones, while you handle the wrenches.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701
Utility Management


Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.