Home
Why Hastings?
Our Services
Telephone Answering

Virtual Receptionist
Meet the Humans
Request a Quote
Contact Us
Price Quote

Blog

Careers

Virtual Receptionist Service

Name: Hastings Humans
Address: 825 W 11th St, Austin, TX, 78701, USA
Telephone: 512-472-1122
Price range: $$$

Welcome to Hastings Humans, providing the best virtual receptionist service for your growing business. Based out of Austin, TX, we serve a variety of businesses of different sizes and industries, including medical clinics, retail stores, nonprofit organizations, utility and technology providers, government bodies, and so much more.

When your clients and customers call, they expect service, not just an answering machine. That’s where Hastings Humans comes in. Unlike other virtual receptionist companies, we don’t just answer calls and force your clients to hold, our receptionists will be trained to answer questions, dispatch services, direct calls to the proper department, and provide customer service with a smile. All of this comes at a low cost to you, so that you aren’t forced to hire, train, insure, and provide equipment for an on-site receptionist. With Hastings Humans, you get the benefits of a live virtual receptionist service without the high payroll rates of on-site assistance, and without sacrificing quality.

Our experienced customer service advocates can even act as a virtual office receptionist for self-employed, Internet-based, and home-based companies. Don’t pay thousands of dollars a year for a physical address. Simply get a PO Box, phone number, and website, and let a Hastings Humans representative act as your virtual telephone receptionist while you’re working hard.

So, are you interested in hiring a low-rate receptionist that’s available at all times, even after-hours? Contact us to learn more about how to hire a small business virtual receptionist, learn how we can assist you 24/7, and discover how to customize your service experience for your industry.

Hastings Humans Serves the Following Industries

Column

Business and Professional Answering Services
Enterprise and Fortune 500
Field Services
Government
Legal Services

Column

Medical Services
Nonprofit
Property Management
Oil and Gas
Retail and Personal Services

Column

Utility Management
Technology
Waste Management
Your Business

We serve all these industries and more. No matter what your business is, we can take the call!

Human Services

Column

After-Hours Answering Service

People hate voicemail. In a connected world, customers expect to be able to reach anyone they want at any time they want. If you’re not ready to provide 24-hour customer service, you’re not going to be able to compete in today’s marketplace. Sounds daunting, doesn’t it? Not if you have Hastings Humans! Our friendly, professional customer service agents are available around-the-clock to provide your customers with the support they need.

Column

Remote Receptionist

If your business relies on you keeping the phones humming while also taking care of business elsewhere, you can fall into a bottomless pit of voicemails, missed connections, and phone tags. You could hire a receptionist but that requires finding space for them and choosing a business phone service and a ton of other logistics that take up the time the receptionist is supposed to be saving. Hastings Humans’ remote receptionist service provides you with a professionally trained receptionist, who is available 24/7, at a fraction of the cost of hiring a full-time staffer.

Column

Virtual Office

Not all small businesses need four walls and a water cooler. Get an address, a mailbox, a receptionist, and call answering services without the monthly rent bills and added payroll.

Column

Overflow Call Answering Service

When you need to reach customer service during the day, you probably wait until your lunch hour to call. Well, you’re not alone. What happens during your business’ peak call hours? Do you keep people on hold or let them go to voicemail? Hastings Humans’ 24-hour live contact center and answering services make sure your customers never waste their break time trying to get ahold of you. No matter the size of your business, we provide professional, friendly customer service agents to pick up whatever volume your available staff can’t handle. Hastings Humans’ overflow service saves you and your customers from a lot of hassle.

Contact Center Services

Service Dispatch

When you come to your customers, you don’t have time to be coordinating your entire operation. Whether you’re in HVAC, plumbing, glass repair, landscaping, or any other field that requires a lot of time on the road, Hastings Humans’ 24-hour dispatch services can help you keep your fleet coordinated and your customers happy. Our highly skilled customer service agents are available at any time of day or night to provide you with a professional presence on the phone – no matter how far from it you are.

With our 24/7 dispatch services, you can:

Easily coordinate day-to-day operations without hiring a full-time dispatcher
Reach on-call employees while maintaining their privacy
Quickly transfer resources between multiple locations
Designate specific employees to specific geographic areas

Urgent and Emergency

There’s no way to predict when trouble will come, except that it’s usually at the worst possible time. When your employees, customers, or clients need help immediately and you’re out of pocket, who do you turn to? Consider Hastings Humans’ 24/7 customer service agents. Our highly trained, professional agents are available around-the-clock to both reassure callers that their problem is solved and send someone to fix it. Hastings Humans keeps businesses running smoothly, even in bumpy times.

With our 24/7 dispatch services, you can:

Maintain an around-the-clock emergency hotline
Quickly dispatch courtesy officers or security personnel to properties
Keep your customer service running even during extreme weather as our Humans stay high and dry in Austin, TX
Keep the phone lines open during high-volume events

Order Management

Bring order to your office, and get a team of Humans to process purchases over the phone. Hastings’ answering services for small businesses free you up to work on the important things without adding to payroll.

Customer Service

Customer service is one of the best ways to set your business apart in a crowded marketplace. Hastings Humans’ 24-hour contact center and live answering services ensure that anyone calling your business at any time of day or night is greeted by a friendly, knowledgeable customer service agent.

Lead Capture

A lead is a terrible thing to waste. Sales go up when your telephone answering services help you follow up with leads captured at all hours of the day. Track the effectiveness of marketing campaigns, complete orders, and get calls forwarded if – and only if – needed. A live operator service makes everything easier – including making money.

Tier 1 Tech Support

You want to treat every customer with respect and give them the support that they need but you also don’t want to waste your team’s time on the basics. Hastings Humans can provide first tier technical support for your business, freeing up your braniacs to work on the hard stuff. Our customer service agents can answer simple questions and offer basic advice 24 hours a day, which means you, and, hopefully, your customers, can get a good night’s sleep.

With our tier one tech support, you can:

Provide live support to customers with basic questions
Forward tougher calls directly to your support staff
Set up overflow service in anticipation of heavy seasonal traffic
Have someone available 24/7, so frustrated customers don’t feel abandoned

Facilities Monitoring

As much as you’d like to keep an eye on your facilities 24 hours a day, you’ve got to sleep sometime. Our around-the-clock facilities monitoring service ensures that even when you don’t have eyes on your property, you’ll at least have some ears. Hastings Humans’ live answering service ensures that your clients, residents, and customers can always get the help that they need.

With our facilities monitoring service, you can:

Have us receive automated email or phone alerts from your equipment and facility monitoring systems and provide timely response according to your protocol
Maintain an emergency telephone hotline for reports from staff or public of issues that need to be immediately addressed
Make available to tenants and residents 24-hour access to facilities management and maintenance
Allow around-the-clock access to secure facilities through remote identity confirmation

Event Registration Services

Setting reservations is already a hassle; you can’t afford to make things harder for your customers by relying on voicemail or an automated phone tree. No one enjoys having to wait through a 30-second spiel before getting what they want, or worse, hitting the wrong number. Hastings Humans’ professional, courteous customer service agents can help your customers book reservations and appointments in a flash or provide them with detailed information if they need help deciding when or what to book. Hastings Humans are available 24/7, so they’ll keep booking even if you’re snoozing.

With our event registration services, you can:

Allow customers to make appointments and reservations on their own time
Provide callers with consistent, professional customer service
Register guests for seminars, conferences, and exhibitions
Answer questions attendees may have about your event

Customized Voicemail and IVR

For over 30 years, we’ve brought our customers the most advanced interactive voice response and voicemail systems available for when you absolutely need them.

Hastings Humans

Family-Owned and Operated Since 1948

Column

825 W 11th St

Austin, TX 78701

Column

Local Phone: 512-472-1122

Toll-Free: 888-HASTING (888-427-8464)

Column

We are open 24/7!

Contact Us:

Want a Price Quote?

Click Here

Invalid Form properties detected

Name

Company

Phone

Message

Major Markets Served

Column

Pay Your BillPay Your Bill

Column

Join Our Email ListJoin Our Email List

Click to edit

Join the Family Business

Hastings Humans has been providing around the clock customer service to businesses of all sizes since 1948. Over those 70 years, we’ve kept it authentic, kept it human and kept it in the family. We take care of our people, because happy customer service agents create happy customers. Happy customers are what we’re all about. In fact, Hastings Humans has won the ATSI Award for Excellence for the past 20 years running. It’s the highest honor in our field and we couldn’t do it without our Humans. See what jobs are open at Hastings Humans!

This site is owned and operated by Hastings Communication Services, Inc. Your privacy on the Internet is of the utmost importance to us. At Hastings Communication Services, Inc., we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it

INFORMATION HASTINGS COMMUNICATION SERVICES GATHERS AND TRACKS

Information Hastings Communication Services gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers’ needs.

Usage tracking

Hastings Communication Service tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Hastings Communication Service does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).

Hastings Communication Service sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Hastings Communication Service uses cookies to track user traffic patterns (as described above).

You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site.

Children

Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

USE OF INFORMATION

When we use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don’t track which terms a particular user enters.

SHARING OF THE INFORMATION

We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

SECURITY

Hastings Communication Service operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

YOUR CONSENT

By using this site, you consent to the collection and use of this information by Hastings Communication Service. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you..

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 512-472-1122 or via email.

Hastings Communication Services, Inc. BBB Business Review