We serve all these industries and more. No matter what your business is, we can take the call!
People hate voicemail. In a connected world, customers expect to be able to reach anyone they want at any time they want. If you’re not ready to provide 24-hour customer service, you’re not going to be able to compete in today’s marketplace. Sounds daunting, doesn’t it? Not if you have Hastings Humans! Our friendly, professional customer service agents are available around-the-clock to provide your customers with the support they need.
If your business relies on you keeping the phones humming while also taking care of business elsewhere, you can fall into a bottomless pit of voicemails, missed connections, and phone tags. You could hire a receptionist but that requires finding space for them and choosing a business phone service and a ton of other logistics that take up the time the receptionist is supposed to be saving. Hastings Humans’ remote receptionist service provides you with a professionally trained receptionist, who is available 24/7, at a fraction of the cost of hiring a full-time staffer.
Not all small businesses need four walls and a water cooler. Get an address, a mailbox, a receptionist, and call answering services without the monthly rent bills and added payroll.
When you need to reach customer service during the day, you probably wait until your lunch hour to call. Well, you’re not alone. What happens during your business’ peak call hours? Do you keep people on hold or let them go to voicemail? Hastings Humans’ 24-hour live contact center and answering services make sure your customers never waste their break time trying to get ahold of you. No matter the size of your business, we provide professional, friendly customer service agents to pick up whatever volume your available staff can’t handle. Hastings Humans’ overflow service saves you and your customers from a lot of hassle.
When you come to your customers, you don’t have time to be coordinating your entire operation. Whether you’re in HVAC, plumbing, glass repair, landscaping, or any other field that requires a lot of time on the road, Hastings Humans’ 24-hour dispatch services can help you keep your fleet coordinated and your customers happy. Our highly skilled customer service agents are available at any time of day or night to provide you with a professional presence on the phone – no matter how far from it you are.
With our 24/7 dispatch services, you can:
There’s no way to predict when trouble will come, except that it’s usually at the worst possible time. When your employees, customers, or clients need help immediately and you’re out of pocket, who do you turn to? Consider Hastings Humans’ 24/7 customer service agents. Our highly trained, professional agents are available around-the-clock to both reassure callers that their problem is solved and send someone to fix it. Hastings Humans keeps businesses running smoothly, even in bumpy times.
With our 24/7 dispatch services, you can:
Bring order to your office, and get a team of Humans to process purchases over the phone. Hastings’ answering services for small businesses free you up to work on the important things without adding to payroll.
Customer service is one of the best ways to set your business apart in a crowded marketplace. Hastings Humans’ 24-hour contact center and live answering services ensure that anyone calling your business at any time of day or night is greeted by a friendly, knowledgeable customer service agent.
A lead is a terrible thing to waste. Sales go up when your telephone answering services help you follow up with leads captured at all hours of the day. Track the effectiveness of marketing campaigns, complete orders, and get calls forwarded if – and only if – needed. A live operator service makes everything easier – including making money.
You want to treat every customer with respect and give them the support that they need but you also don’t want to waste your team’s time on the basics. Hastings Humans can provide first tier technical support for your business, freeing up your braniacs to work on the hard stuff. Our customer service agents can answer simple questions and offer basic advice 24 hours a day, which means you, and, hopefully, your customers, can get a good night’s sleep.
With our tier one tech support, you can:
As much as you’d like to keep an eye on your facilities 24 hours a day, you’ve got to sleep sometime. Our around-the-clock facilities monitoring service ensures that even when you don’t have eyes on your property, you’ll at least have some ears. Hastings Humans’ live answering service ensures that your clients, residents, and customers can always get the help that they need.
With our facilities monitoring service, you can:
Setting reservations is already a hassle; you can’t afford to make things harder for your customers by relying on voicemail or an automated phone tree. No one enjoys having to wait through a 30-second spiel before getting what they want, or worse, hitting the wrong number. Hastings Humans’ professional, courteous customer service agents can help your customers book reservations and appointments in a flash or provide them with detailed information if they need help deciding when or what to book. Hastings Humans are available 24/7, so they’ll keep booking even if you’re snoozing.
With our event registration services, you can:
For over 30 years, we’ve brought our customers the most advanced interactive voice response and voicemail systems available for when you absolutely need them.
Family-Owned and Operated Since 1948
825 W 11th St
Austin, TX 78701
Local Phone: 512-472-1122
Toll-Free: 888-HASTING (888-427-8464)
We are open 24/7!
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Hastings Humans has been providing around the clock customer service to businesses of all sizes since 1948. Over those 70 years, we’ve kept it authentic, kept it human and kept it in the family. We take care of our people, because happy customer service agents create happy customers. Happy customers are what we’re all about. In fact, Hastings Humans has won the ATSI Award for Excellence for the past 20 years running. It’s the highest honor in our field and we couldn’t do it without our Humans. See what jobs are open at Hastings Humans!
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