Customer Service
For Your Business
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Answering services for Your Business


Superior Customer Service for Any Business

No matter how excellent your service or product is, you’ll never get a chance to prove it if you scare people away with bad customer service. Whatever your industry, consumers expect to be treated with a certain level of service, and if they don’t get it from you, they know they have options elsewhere. Hastings Humans understands how important customer experience is to the modern business, which is why we’ve perfected our telephone answering service to provide you top-tier customer service 24 hours a day, seven days a week. Our award-winning contact center and answering services allow you to provide your customers with consistent customer service, without adding to payroll or investing in costly training.

Day to Day Peace of Mind

Whether you’re in the office, traveling, on a job site, or relaxing at home at the end of the day, Hastings Humans is keeping your customers happy and informed. More than a contact center, answering service, or dispatch center, we are a highly customizable and dynamic customer service center. Our humans know your company and know your industry. We understand what your customers need and how to best deliver it to them, and we always represent your business with a professional polish.

Intelligent Response

There’s no substitute for human intelligence. Hastings Humans are quick-thinking, adaptable and conform to your needs as a business owner. Unlike rigid voicemail systems, Hastings Humans understands that you’re human too! We work with each of our clients to provide exactly the services that they need, rather than trying to force everyone in the same box. This means we can handle simple things like message taking as well as complex tasks like dispatch or relaying information to specific individuals. No matter your needs, Hastings Humans will work with you to find the perfect solution.

Always Ready

In an emergency, the last thing that your customer wants to deal with is a disaster of an automated voicemail system and Hastings Humans’ after-hours answering service spares them that added stress. Any time of day or night, your customer will be greeted by a friendly, attentive human who understands the urgency of their call and will respond appropriately.

Dedicated to You

Hastings Humans is here to serve you. To prove it, we offer all new clients a 30 day risk-free guarantee. Give us a call for your free consultation.

Proven Results

We’ve been serving businesses across the nation since 1948, and we believe that our reputation speaks for itself, but here are some thoughts from business owners and managers like yourself. Home inspector Aaron Calhoun relies on Hastings Humans to give his small business that vital professional polish. “Our phone lines are our life line. Hastings has made our entire operation more efficient by providing all the information for our staff to follow up on. Bookings are great, we aren’t losing business through the cracks, and the customers talk to a live person. Business is up over 30%. Thank you, Hastings!”

– Mickey Poole

The Latest from the Hastings Humans Blog

If you’re debating about whether or not you need an answering service, ask yourself this question - “Can I afford to have one of my customers eaten by a bear?” If the answer is no, give me a call.    Read More >

Real Customer Service.
Real Humans.

Give yourself, and your customers, a break. Let Hastings Humans handle the phones, while you handle the wrenches.

  • Local Phone: 512-472-1122
  • Toll Free: 1-888-HASTINGS
  • Customer Response Team: 512-472-2418
  • Careers: 512-479-9492
  • Address: 825 West Eleventh Street, Austin, Texas 78701
Your Business


Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.