Winner of ATSI Award of Excellence for 17 Straight Years.

All Day. Every Day.

Who We Are

The Hastings Humans are the voice of businesses across the country and have been providing award-winning live telephone answering services for 65 years.

The Hastings Humans’ success stems from not just providing a call center but providing a team of people ready to truly support and represent your company and actually talk back.

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Mission Control

The Hastings Humans always work to:

Provide services that take advantage of the latest technologies to most clearly and efficiently respond to business calls
Care for clients’ business needs, employees and the community by focusing on delivering long-term value respectively
And, in the words of founder, Ann Hastings -
“Make each caller feel better for having spoken with us.”
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Human History

  • 1940′s

    Where it all started at Ann’s

  • 1950′s

    Call center agents on a ‘newfangled’ call box

  • 1960′s

    A shift to the classic circa 60′s switchboard

  • 1970′s

    Groovy 70′s agents on the newer model boards

  • 1980′s

    Hastings dipping its toes into digital with agents on computers

  • 1990′s

    Remember the chunky 90′s computers? They were top of the line at the time…

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Human Services

We’re your team, your company’s friendly face. We answer your phones, run your office, and fill your customer’s requests.

The Hastings Humans will be your receptionists.

Linking Lingo – Your customers will always have an informed human to connect them to the right team member at the right time no matter where they are.

Dispatch – The Humans will direct your people into the field to get the best help directly to your clientele.

Message Masters – Humans understand how you work best and will turn a caller’s inquiry into a text, fax, or page to get to you the most efficiently.

Humans talk.

Scripted Speak – The Hastings Humans will write a script with you on your business, so they can talk business with your customers and give real responses.

24/7 Answers – Your humans can talk to your Hastings Humans day or night.

Shindig Service – RSVPs, while important, get tedious. The Hastings Humans can take note of your growing guest list.

Teamwork needs talk to work.

Checked-In – Your team can check-in with the Hastings Humans to touch base when they’re off the base.

Workshop Work – The Hastings Humans like to spread the wealth. They can teach your team how to talk when talking business over the phone.

Customer Response Team – We have humans dedicated to you, there to answer your questions or concerns the moment they arise. 24 hours a day we’re ready to listen to you.

Keep the office together anywhere.

Inside Voices – The Humans can operate your talk and text from desk to desk with the best technology and services tailored to your team.

Get the Fax – The Humans can set up a personalized fax mailbox for you so the message gets across on every platform.

On Record – Should you not want a Human 24/7, The Hastings Humans will make sure your messages get recorded and get to you, with customized automated services. That message can then be sent to you via email for your records.

Wake-Up – Whether the office is 50 blocks away or 5 feet, the Humans will make sure you get on your feet with a wake-up call.

The Hastings Humans keep things orderly.

Taking Orders – Your Hastings Humans can process phone orders and send them to you, so you can simply get down to business.

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Smart Talk

Small business small talk from the Hastings Humans.

Hastings Wins 17th National Excellence Award

“The Award of Excellence is validation of the hard work and culture of quality that our staff puts into their jobs every day,” says Owner Mark Hastings. “They treat each caller as if they are the first touchpoint for our clients’ businesses.”

Mark Hastings Interview

Customers That Stick interviews owner Mark on the details that make Hastings Humans telephone answering services receive such high marks.

How to Assemble The Plumber’s Dream Team

Plumbers – we know that growing your business comes with its own set of issues. When you hit the growth stage, what do you do? We’ve got you covered – check out our tips in this post.

3 Ways Customer Service Makes You Money

Find out why a human on call is money in the bank. As a business owner, you have to consider every single dollar you spend. Keeping your business in the black is your first priority. However, this assumption can cause problems.

Employee Celebrates 50th Anniversary With Hastings

When Louise Stefan began working at Hastings Telephone Answering Service in 1963, little did she know that 50 years later, she’d still be working with the Hastings Humans.

How to Host a Customer Service Intervention

We shared some tips on how to host a customer service intervention to save your stressed-out colleagues – including, of course, using the Hastings Humans.

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Talk to Us

Name: *

Email: *

Phone: *

Services you're interested in:

Your Message:

LOCAL PHONE: 512-472-1122

TOLL FREE: 1-888-HASTINGS

CUSTOMER RESPONSE TEAM: 512-472-2418

CAREERS: 512-479-9492

YOUR BILL

EMAIL: ask@hastings.com

ADDRESS: 825 West Eleventh Street
Austin, Texas 78701


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