We Do Our Job
So You Can Do Yours

About

Your Business. Your Call.

Even in the digital age, a business’s phone line can be a lifeline. Advanced automation is great, except for when it tries replace one on one interaction with a real person. Through 65 years of technological revolution, the Hastings Humans have remained true to one core value: customer service will always rely on people talking to people. That’s how you get better customer satisfaction, better online reviews, and ultimately more repeat business.

Will your company make the right call?

Hastings Humans has provided highest quality call center and telephone answering services since 1948. What began as a one-woman household operation has grown into a sophisticated, modern enterprise that remains grounded in those old school ideals. We believe in the value of a human voice, dynamic customer service, and going the extra mile for you and your clients. From rotary dials, to switchboards, to the latest digital innovations, the technology may have changed over the past 65+ years, but one thing never does - the humans. Through it all, Hastings Humans has delivered outstanding live answering and contact center services to businesses of all sizes.

If 65 years of acclaim doesn’t say it all, here’s how to tell the Hastings Humans from the imitators:

  • 17 years of award-winning. A winning attitude and dedication make the difference.
  • Complete customization. Get everything you need and only what you need.
  • 24/7/365. Available all the time, including all holidays and weekends. All. The. Time.
  • Complete reliability. Always online with backup power, redundant systems and communications paths. Here in Austin, Texas, we aren’t prone to natural disasters.
  • No long term contracts. We let you cancel anytime because we’re confident you won’t want to.
  • No surprise fees. Transparent pricing without surcharges or holiday premiums.
  • 30-day money back guarantee. There’s no reason not to try out a higher quality of business answering service.
  • Customer service elite. Every human on our phones is thoroughly vetted and extensively trained.

Hear the Hastings Difference.

Our contact center and telephone answering services are more accessible than you’d think. Get exactly the services you need.

Human Services

  • 24/7 Answering Services

    A 2006 Fortune Magazine study showed 80% of callers hang up when they reach voicemail. We can drop that figure to 0%, for small businesses to large enterprises.

  • Remote Receptionist

    For less than the cost of a receptionist, you can have an all-hours Hastings Humans response team ready to reel in customers as they call. We’ll direct important calls to you, or take a message and email or text you only the necessary details.

  • Virtual Office

    Not all small businesses need four walls and a water cooler. Get an address, a mailbox, and receptionist, without the monthly rent bills and added payroll.

  • Reservation & Appointment Setting

    When a full calendar leads to a fuller wallet, you’ll want to have your virtual office receptionists set appointments for you. Never lose an appointment to voicemail again.

Contact Center Services

  • Service Dispatch

    From our contact center in Austin, Texas we can conduct service dispatches anywhere in the country at any time of day.

  • Urgent & Emergency

    When trouble comes knocking, have someone to answer at any hour of the day. We’ll have the proper personnel dispatched stat.

  • Order Management

    Bring order to your office, and get a team of Humans to process purchases over the phone.

  • Customer Service

    The Humans will make your customers feel a lot better when they hang up than when they dialed you in the first place. We can even use your website to capture customer data and provide them with answers about your company.

  • Lead Capture

    A lead is a terrible thing to waste. Sales go up when our telephone answering services help you follow up.

  • Tier 1 Tech Support

    Give customers peace of mind anytime, and free up your technicians for higher level support.

  • Facilities Monitoring

    We keep our eyes and ears on your servers, networks, fuel and water tanks and alert you only when your full attention is needed.

  • Overflow Call Handling

    When you and your staff are busy, in a meeting, on vacation, or just want to be left alone, your customers will still feel taken care of.

  • Customized Voicemail and IVR

    For when you absolutely need it, for over 30 years we’ve brought our customers the most advanced interactive voice response and voicemail systems available.

Real Customer Service.
Real Humans.

80% of callers hang up once they reach voicemail.

Testimonials

  • “With the Hastings Humans I found a solution that allows me to concentrate on growing my firm, with scalable customer service that can grow with me. That gives me billable hours, more time to concentrate on my clients’ needs, more time to build my firm, and ultimately more time for myself.”

    – Chris Gunter, Law Offices of Gunter & Bennett

  • “Most of my clients believe my one man operation is a big company. The feedback I get from my clients about the call center is great AND I don’t have to answer the phones! I’ve been working with Hastings for a year and they are one of the few contractors that are key to my success and peace of mind.”

    – Aaron Calhoun

  • “Our phone lines are our life line. Hastings has made our entire operation more efficient by providing all the information for our staff to follow up on. Bookings are great, we aren’t losing business through the cracks, and the customers talk to a live person. Business is up over 30%. Thank you, Hastings!”

    – Mickey Poole

From The Blog

  • Hastings Wins 17th National Excellence Award

    “The Award of Excellence is validation of the hard work and culture of quality that our staff puts into their jobs every day,” says Owner Mark Hastings. “They treat each caller as if they are the first touchpoint for our clients’ businesses.”

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  • Mark Hastings Interview

    Customers That Stick interviews owner Mark on the details that make Hastings Humans telephone answering services receive such high marks.

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  • How to Assemble the Plumber’s Dream Team

    Plumbers – we know that growing your business comes with its own set of issues. When you hit the growth stage, what do you do? We’ve got you covered – check out our tips in this post.

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  • 3 Ways Customer Service Makes You Money

    Find out why a human on call is money in the bank. As a business owner, you have to consider every single dollar you spend. Keeping your business in the black is your first priority. However, this assumption can cause problems.

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  • Employee Celebrates 50th Anniversary with Hastings

    When Louise Stefan began working at Hastings Telephone Answering Service in 1963, little did she know that 50 years later, she’d still be working with the Hastings Humans.

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  • How to Host a Customer Service Intervention

    We shared some tips on how to host a customer service intervention to save your stressed-out colleagues – including, of course, using the Hastings Humans.

    http://hastingshumans.com/wp-content/uploads/2014/08/customer-service-intervention.jpg

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