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About

Your Business. Your Call.

Even in the digital age, a business’s phone line can be a lifeline. Advanced automation is great, except for when it tries to replace one-on-one interaction with a real person. Through over 65 years of technological revolution, the Hastings Humans have remained true to one core value: customer service will always rely on people talking to people. That’s how you get better customer satisfaction, better online reviews, and, ultimately, more repeat business. All of our customer service agents operate out of our Austin office, so your company is always represented by a highly trained, high touch Hastings Human.

Will your company make the right call?

Hastings Humans has provided highest quality call center and telephone answering services since 1948. What began as a one-woman household operation has grown into a sophisticated, modern enterprise that remains grounded in those old school ideals. We believe in the value of a human voice, dynamic customer service, and going the extra mile for you and your clients. From rotary dials, to switchboards, to the latest digital innovations, the technology may have changed over the past 65+ years, but one thing never does - the humans. Through it all, Hastings Humans has delivered outstanding live phone answering service and contact center services to businesses of all sizes.

If 65 years of acclaim doesn’t say it all, here’s how to tell the Hastings Humans from the imitators:

Quote Your Custom Plan

1/2 Million Hours of Customer Service and Counting​​

​​Learn how Hastings Humans went from a one woman operation to a leading national answering service with the awards that prove it.

Contact Center Services

Start for less than $3 a day.

Get a team of customer service experts for the cost of hiring one receptionist.

Testimonials

  • “I called a few other places, but you were the only one that had a voice I could talk to.”

    – Customer calling one of our clients

  • “With the Hastings Humans I found a solution that allows me to concentrate on growing my firm, with scalable customer service that can grow with me. That gives me billable hours, more time to concentrate on my clients’ needs, more time to build my firm, and ultimately more time for myself.”

    – Chris Gunter, Law Offices of Gunter & Bennett

  • “Most of my clients believe my one man operation is a big company. The feedback I get from my clients about the call center is great AND I don’t have to answer the phones! I’ve been working with Hastings for a year and they are one of the few contractors that are key to my success and peace of mind.”

    – Aaron Calhoun

  • “Our phone lines are our life line. Hastings has made our entire operation more efficient by providing all the information for our staff to follow up on. Bookings are great, we aren’t losing business through the cracks, and the customers talk to a live person. Business is up over 30%. Thank you, Hastings!”

    – Mickey Poole

From the Blog

  • Unhelpful, Unengaged, Unhappy: Common Call Center Misconceptions

    My family has been in the call center industry since 1948, before there was really any “industry” to speak of. The first Hastings Humans call center was a phone bank that my mother set up in our family living room. In the ensuing 68 years, we’ve seen call centers grow from something that you could […]

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  • Virtual Office, Real Productivity

    Why You Need A Virtual Office Running your own small business used to mean that you were tied 24/7 to your phone and a desk. Fast forward to 2016 and owning your own business means you have ultimate freedom to run your business how you choose. More and more startups and small businesses are shedding […]

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  • Hastings Humans Wins 19th Consecutive Customer Service Award

    On June 23, 2016, Hastings Humans was awarded its 19th consecutive Association of Teleservices International Award of Excellence. “I have the utmost faith in our dedicated customer service agents,” Hastings Humans CEO Mark Hastings said. “Since 1948, we’ve adhered to the high standards of professionalism, courtesy and humanity that my mother established when she founded […]

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  • How To Keep Customers From Falling Through the Cracks

    If you’re worried that your customer service agents aren’t doing enough for customer retention, check out our CEO, Mark Hastings’, advice on SmallBizClub

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  • 5 Tips to Help Your Employees Sound Like Pros On The Phone

    Our CEO, Mark Hastings, recently shared some hard won customer service advice with Shep Hyken over at the Customer Service Blog

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  • Stop Bringing the Office With You

    Post by Mark Hastings Most of us are trying to work to live, not live to work, but in an age of constant connection, that line between work and personal time is so blurry that it’s hard to tell if they’re ever really separate. It feels impossible to just enjoy a night out without the […]

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Hear the humans in action by giving us a call, or fill out the form. Soon you’ll be able to brag about all the awards your customer service department has won.

Local Phone: 512-472-1122

Customer Response Team: 512-472-2418

The Hastings Humans Contact Center
Located in downtown Austin, Texas for over 65 years.


825 W 11th St Austin TX 78701

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