Hastings Humans History
In 1948, Ann Hastings founded an Austin original, establishing our first “call center” in a room in the Hastings’ home. In 1951, we upgraded from rotary phones on a home table, to our very own office in the heart of Austin, Texas at 6th and Congress. In 1957, we took another step into the future with our first switchboard, which is still on display in our office.
When we hit the 60s, we had a quarter-life crisis and changed our name from Austin Answering Service to Hastings Telephone Answering Service, Inc.
Meet the Humans
We are very proud of our team here at Hastings Humans. All of us are dedicated to making sure that you, our clients, are delighted in what we do for you.
We are a 24/7 bilingual answering service connecting your customers to real live humans every day of the year! Our highly-awarded team has delivered over 70 years of service by offering complete customization to meet your company needs. Owned and fully-operated out of Austin, Texas each member of our company family is required to undergo an immersive training program as they are mentored and coached on providing first-rate customer service.
Our team is highly skilled in reassuring irate customers, transferring calls, dispatching calls, as well as gathering accurate customer information. We understand that some agents may need assistance finding other opportunities elsewhere, however we are proud to have a 20% turnover rate, the lowest in our industry. Our amazing agents are tenured at an average of 7 years, in some cases our valued team members have stayed with us for 50 years!
Generation to Generation
Brothers Mark and Scott Hastings grew up in the answering service business. Their mother, Ann Hastings, founded the business in 1948. They both attended the University of Texas at Austin and afterwards joined the company.
We participate in a program called The Award of Excellence sponsored by the Association of TeleServices International (ATSI). This is a quality testing program in which mystery callers place a number of calls pretending to be actual customers of our clients and record the calls. A panel of judges rate each call on a number of criteria including: courtesy, accuracy and overall caller experience. The scores are tallied and if the score is above an established benchmark we are awarded the Award of Excellence. We are proud that our people have won the award for 27 consecutive years!
