Our fees are based on the amount of time that we are working on your behalf. Our plans start at $149/month with a usage component and we offer a 30-day money-back guarantee. In all cases we will work with you to find the plan that best fits your business. Our services are customizable and we will find a price that works best for you.

It usually takes 2 to 3 business days to get your account programmed and trained. We want to make sure it is right. It is not uncommon for there to be tweaks as we gain experience on the unique needs of your business. There is typically no charge for these changes.

We are open 24/7 & 365 days of the year. We treat every client's customers with our best attention. We never place callers on hold to take another call. When we are in conversation with your customer we place our full attention on their needs. You control when we do or don’t answer your phone. You can simply forward your phone to us when you need us to answer and un-forward when you don’t - simple as that. And you can forward any time of the day! 

Yes. We will work together to define exactly how you would like us to respond to emails on your behalf. Just like phone calls, customers have a much better impression of your company when they get an immediate personal response to their email inquiries.

Yes! Sending your schedule ahead of time helps us quickly update our system to the most accurate information. You can also utilize our Secure Client Portal to update your staff on-call schedule where it becomes instantly available to our agents.