Because Every Call Counts
We work to answer calls on the first ring, follow a courteous and concise answering script that you provide, and will answer whatever questions we can. For instance, a majority of calls to businesses are related to your hours of operation, days of operation, or service areas. We can answer these simple questions, or route customers to one of several phone lines that you provide us. Our call answering service doesn’t have to stop when you lock up for the day, either. As a 24/7 live answering service, Hastings Humans provides courteous operators who will respond to after-hours calls, take important messages, direct messages back to you, and even take overflow calls that might be missed because you’re away from your desk or your own on-site phone lines are all busy.
Keeping You First,
Keeping You Ahead
When your clients and customers call, they expect service, not just an answering machine. That’s where Hastings Humans comes in. Unlike other virtual receptionist companies, we don’t just answer calls and force your clients to hold, our receptionists will be trained to answer questions, dispatch services, direct calls to the proper department, and provide customer service with a smile. All of this comes at a low cost to you, so that you aren’t forced to hire, train, insure, and provide equipment for an on-site receptionist. With Hastings Humans, you get the benefits of a live virtual receptionist service without the high payroll rates of on-site assistance, and without sacrificing quality.
